Terms & Conditions

Terms of Use.

Last updated: May 2026

1. The Business

Business name: Brenda Michelle (trade name). Owner: Brenda Michelle. Address: Netanya, Israel. Email: Brendamichelle.official@gmail.com. Phone/WhatsApp: +972-51-563-9850. Customer service: Sun–Thu, replies within 2 business days.

2. Products

All items are handmade to order from quality fabrics, including Italian cotton and linen, as detailed on each product page. Production: up to 14 business days from payment, not including shipping or pickup time.

3. Order Confirmation & Availability

Despite automatic acknowledgement, the business reserves the right to approve or decline any order subject to fabric or material availability. If unavailable, the customer will receive a full refund.

4. Prices & Payment

All prices in ₪ incl. VAT. In the event of a pricing or description error, the business may cancel the order and issue a full refund.

5. Shipping & Delivery

Delivery within Israel via courier to your door, ₪40. Free pickup in Netanya by appointment. Delivery 2–3 business days after production (not including production time).

6. Cancellation & Returns

In accordance with sections 14C–14E of the Israeli Consumer Protection Law (1981), you have the right to cancel a distance purchase within 14 days of receiving the item or the transaction document — whichever is later.

Cancellation fee up to 5% may apply. Return shipping (₪40) deducted if by mail. Cancellation requests must be submitted in writing via email or WhatsApp.

Items made to personal specifications are exempt from cancellation unless defective (section 14C(d)(2)). This includes items where a non-standard length (other than REGULAR) or a specific fabric was selected, as these are produced to personal specification.

7. Alterations & Repairs

Manufacturing defects or fit issues caused by the business will be repaired at no cost. If the customer provided incorrect measurements, alterations are possible subject to an additional charge.

8. Care Instructions

Please follow the care instructions attached to each item. The business is not responsible for damage caused by washing, ironing, or improper use.

9. Transaction Document

A transaction document will be emailed upon order confirmation, as required by Israeli law.

10. Force Majeure

The business is not responsible for delays due to circumstances beyond its control, including war, strikes, pandemics, technical failures, material shortages, or courier delays.

11. Intellectual Property

All content is the property of Brenda Michelle. Reproduction without written permission is prohibited.

12. Coupons & Promotions

Coupons and promotions are subject to the terms published at the time of the offer and cannot be exchanged for cash.

13. Age Restriction

Use of this website is permitted for individuals aged 18 and over only.

14. Limitation of Liability

Brenda Michelle shall not be liable for any direct or indirect damage arising from use of the service or products purchased on the website.

15. Privacy & Information Security

This site uses SSL encryption via Shopify. Payment details are processed securely and never stored. Personal data used solely for order fulfillment, per Israeli Privacy Protection Law (1981).

16. Accessibility

This website is committed to improving accessibility for all users. If you encounter any difficulty, please contact us and we'll be happy to help.

17. Governing Law & Jurisdiction

Governed exclusively by Israeli law. Exclusive jurisdiction: competent courts of the Central District of Israel.

18. Acceptance of Terms

By placing an order, you confirm that you have read, understood, and agreed to these Terms and Conditions, the Returns Policy, and the Privacy Policy.

Return Policy Shipping Policy

Questions? Contact me directly.

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